About us

The Ffolkes Arms Limited (trading as Ffolkes) is a company registered in England and Wales (“we” or “us” in this policy).

Overview

At Ffolkes, we take your privacy and data security seriously. This policy outlines how we collect and process your personal data.

The data Ffolkes collects

We aim to collect only the personal information necessary to serve you effectively and monitor the performance and health of our website.

This includes:

• Your Name
• Your Email address (so we can send confirmation emails)
• A contact telephone number (if we need to get in touch)
• Your transaction history and details of items purchased
• Any personalised requests related to your visit with us
• Any correspondence or communication with us
• Norfolk Passport number (if applicable)
• Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and usage patterns. This is done using cookies, server logs, website user tracking, session replay and similar technologies.

Cookies

Our website uses cookies to collect information. Cookies are small data files stored on your device that help ‘remember’ you.

We use cookies to:

• Help improve the user experience on our website
• Track usage patterns for performance monitoring and improvement
• Facilitate third-party integrations, including analytics and marketing

Please note: Our website itself does not include a shopping basket. However, when you leave our site to book a room via our booking engine (hosted on a separate domain), cookies may be used by that service to manage your booking process. We recommend reviewing their privacy policy as well.

Third-party Cookies and Services

Some of our third-party partners may also use cookies for service delivery. Details include:

Google Analytics

We use Google Analytics to log visitor behaviour and performance data. This helps us improve the website experience.

• Privacy Policy: https://www.google.com/analytics/terms/gb.html
• Cookie usage details: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
• Opt-out: https://tools.google.com/dlpage/gaoptout
  Note: If you clear cookies, you may need to re-enable the opt-out. We also enable IP anonymisation for added privacy: https://support.google.com/analytics/answer/2763052?hl=en.

Google Ads / DoubleClick

We use google ads to track the performance of our search and shopping advertisements.
- privacy policy: https://policies.Google.Com/technologies/ads?Hl=en-gb
Bing / Microsoft
We use Bing to analyse the performance of our Microsoft/Bing search and shopping ads.
- Privacy Policy: https://about.ads.microsoft.com/en-gb/policies/legal-privacy-and-security
Facebook Pixel
Facebook Pixel helps us measure the effectiveness of our Facebook advertising.
- Privacy Policy: https://www.facebook.com/about/privacy/
- Opt-out: https://www.facebook.com/ads/settings
Access to your personal information
You are entitled to view, amend, or delete the personal information we hold about you. To make a request, please contact us at info@ffolkes.org.uk.
This policy was last updated 22/05/2025