Bookings & Payments
You don’t need to be staying at Ffolkes to visit FFOLKESPA. We have seven Spa Day options to choose from; you’ll find the full breakdown on our Spa Sessions page here.
Yes, full payment is taken at the time of booking.
No, treatments are only available as an add-on to a Spa Day or Spa Stay.
Yes! You’ll have opportunities to add a treatment through your reminder emails ahead of your Spa Day or Spa Stay. You can also give us a call on 01485 600210, and we’ll add one to your booking, subject to availability.
We require at least 48 hours' notice to cancel your booking and receive a full refund. Cancellations made less than 48 hours before your visit you will not receive a refund.
You can use your FFOLKESPA gift voucher to book spa stays online.
For spa sessions, please call us on 01485 600210 to book.
Yes, you absolutely can! Available Monday to Saturday between 1pm and 5pm. We can cater for vegetarian and low-gluten diets, just give us a heads-up when booking.
Absolutely. FFOLKESPA is perfect for birthdays, hen parties and celebrations with friends. To help maintain the atmosphere and ensure every guest enjoys the experience, our maximum group size is 8 people.
Norfolk Passport discount isn’t available on Spa Days at FFOLKESPA, but you can still use your 10% discount on stays, food and drink in the pub.
On the Day
Just your swimwear and something for your feet (flip-flops, sliders or slippers). We’ll provide robes and towels.
There's a really handy breakdown on our Spa Sessions page! View here
Your room, unlimited Brunch FEAST every morning, and full access to all 20 thermal experiences at FFOLKESPA from 12pm on check-in day until 12pm on check-out day. Treatments can be added for an additional charge. All thermal rituals are included and can be booked on the day, subject to availability.
That depends on the package you choose:
- Spa Stay - Spa access from 12pm on check-in day until 12pm on check-out day, with access to the thermal experiences between 9am and 9pm
- Half-Day Spa (with a treatment included) - 5 hours
- Half-Day Spa (without a treatment) - 4 hours
- Twilight Spa - 3 hours (6pm-9pm)
- All-Day Spa - 8 hours
Yes, we provide secure lockers for your belongings.
You’ll spot the spa entrance at the bottom of our large car park on the right. Head there and our team will be ready to check you in.
The Spa Experience
We have up to 20 unique thermal experiences, from a giant hot tub, saunas, a hydro tub and more.
Find out more about the experiences here.
Yes, you can. You may need your phone or card if you'd like to order drinks or snacks from the poolside bar and check your day's itinerary.
Yes, food is included with some of our spa sessions. View a breakdown here.
Overnight guests get unlimited brunch FEAST included, and can add Afternoon Street Tea as an extra.
In the evenings, our resident street food traders serve up in the pub. Check out the FEAST page to find out more (link to FEAST).
FFOLKESPA is for guests aged 15+. Under 18s must be accompanied by a paying parent or legal guardian, you must be over 18 to have a treatment or join a ritual.
Yes! We’ve got a big car park with plenty of space for pub-goers, overnight guests and spa visitors.
We also have six electric vehicle charging points available on-site.
Most of FFOLKESPA is on one level, including the entrance and all thermal areas, making it easy for many guests to move around. There are, however, a few areas to be aware of before your visit.
Some of our experiences require steps, including the giant hot tub, the hot tubs and hydro tub in Coastal, and the pier in Coastal. There are also sloped walkways between some areas, including the route from the Ibiza area to the saunas.
We have treatment rooms on the ground floor, although some treatment rooms are located upstairs. Our pre- and post-treatment lounges are also upstairs and can only be accessed via stairs.
We do not have a lift or a pool hoist available.
For guests who require it, we have an accessible changing area within the spa, separate from the main changing rooms.
If you have any questions about accessibility or would like to discuss your individual requirements before booking, please get in touch with our team. We'll always do our best to help you plan your visit. Contact us.
