Bookings & Payments

Can I come just for the spa, or do I need to be staying at Ffolkes?

You don’t need to be staying at Ffolkes to visit the spa. Spa Days are available as standalone bookings. Choose a morning, afternoon or evening session to suit you.

When can I book?

You can book now for both Spa Days and Spa Stays (overnight with spa access), with all experiences available from Friday 5 September onwards.

Do I need to pay upfront?

Yes, full payment is taken at the time of booking.

Can I come just for a treatment?

No, treatments are only available as an add-on to a Spa Day or Spa Break.

Can I add a treatment later?

Yes, you can!

What is your cancellation policy?

We require at least 48 hours' notice to cancel your booking and receive a full refund. Cancellations made less than 48 hours before your visit you will not receive a refund.

I have a gift voucher; how do I use it?

You can use your FFOLKESPA gift voucher to book spa stays online.

For half-day spa sessions, please give us a call on 01485 600210 to book.

Can I book Afternoon Street Tea as a non-resident?

No, Afternoon 'Street' Tea is included with half-day spa sessions, depending on your session time, or available as an add-on for overnight guests.

On the Day

What do I need to bring?

Just your swimwear and something for your feet (flip-flops, sliders or slippers). We’ll provide robes and towels

What’s included in my spa day?

You’ll get full access to all 12 thermal spa experiences, plus robe and towel hire. Food is also included, and will be either the unlimited Brunch FEAST, Afternoon ‘Street’ Tea, or Pie FEAST, depending on your session.  Treatments and Global Sauna Rituals are optional extras and can be added when booking.

What’s included in my spa stay?

Your room, unlimited brunch FEAST every morning, and full access to all 12 thermal spa experiences from 12pm on check-in day until 11am on check-out day. Treatments and Global Sauna Rituals are not included but can be added.

How long can I stay in the spa?

Spa Day guests: 4 hours
Spa Stay guests: Unlimited access from 12pm on check-in day until 11am on check-out day. The spa will be open 9am-9pm daily.

Are lockers available?

Yes, we provide secure lockers for your belongings.

Where do I go when I arrive?

You’ll spot the spa entrance at the bottom of our large car park on the right. Head there and our team will be ready to check you in.

The Spa Experience

What facilities does FFOLKESPA have?

We have up to 12 unique thermal experiences, from a giant hot tub, a bar, footspas and a global sauna. Find out more about the experiences here.

Can I use my phone in the spa?

Yes, you can. You may need your phone or card if you'd like to order drinks or snacks from the poolside bar and check your day's itinerary.

Do you offer food and drink?

Yes, food is included with half-day spa sessions and served in the pub. 

Overnight guests get unlimited brunch FEAST included, and can add Afternoon Street Tea as an extra.

In the evenings, our resident street food traders serve up in the pub. Check out the FEAST page to find out more (link to FEAST).

What is the minimum age for FFOLKESPA?

FFOLKESPA is for guests aged 15+. Under 18s must be accompanied by a paying parent or legal guardian, you must be over 18 to have a treatment.

Is parking available?

Yes! We’ve got a big car park with plenty of space for pub-goers, overnight guests and spa visitors.

We also have six electric vehicle charging points available on-site.

Is FFOLKESPA accessible?

Most of the spa, including the entrance, changing rooms, and thermal experiences, is on one level. There are slopes between some areas, like from the Ibiza zone to Sauna Street. Please note that the treatment rooms and pre/post-treatment loungers are located upstairs and are only accessible via stairs. We do not have a hoist or lift available.